Privacy Policy

Basic Policy

Reiwa Factory LLC ("the Company") recognizes the importance of personal information entrusted to us through our business activities and strives to handle and protect it appropriately. This Privacy Policy sets forth the purposes of use and management methods of personal information collected by the Company.

Information We Collect

The Company may collect the following information:

• Name, company name, department, title
• Email address, phone number, address
• Content of inquiries and consultations
• Business, organizational, and operational information provided in connection with management support and business advancement
• Business process data, decision criteria, and knowledge provided in connection with AI Division support
• Information related to seminar and community participation
• Access logs and cookie information related to use of our website

Purpose of Use

The Company uses collected personal information and business data for the following purposes:

• Provision and improvement of management support, PM/COO outsourcing, and business advancement services
• Implementation of support related to business visualization, wisdom structuring, and knowledge asset building in the AI Division
• Analysis, processing, and structuring of entrusted data (including processing using AI and machine learning technologies)
• Analysis and utilization of anonymized and statistical data for the purpose of improving support quality
• Consultation and advice related to business succession and regrowth support
• Responding to inquiries and consultations
• Communications regarding seminars and community operations
• Provision of information and guidance about our services
• Improvement of our website operations and access analysis

About AI & Data Utilization

In providing services including the AI Division, the Company may use data entrusted by clients as subjects for analysis, processing, and structuring utilizing AI (including generative AI and machine learning). This includes business process visualization, extraction and organization of decision criteria, knowledge systematization, and prototype construction.

AI utilization is operated based on the following policies:

• Implementation is based on contracts with clients or prior consent, with clear scope and purpose of use
• Entrusted data will not be provided as training data for third-party AI models for purposes other than supporting the relevant client
• For the purpose of improving support quality, data may be anonymized and statistically processed so that individuals or companies cannot be identified, and used for internal analysis and research
• When external cloud services or APIs are used in AI processing, data safety is confirmed and appropriate management systems are in place

Disclosure to Third Parties

The Company will not provide collected personal information to third parties except in the following cases:

• When the individual has given consent
• When required by law
• When necessary for the protection of life, body, or property, and it is difficult to obtain consent
• When outsourcing to service providers within the scope necessary to achieve the purpose of use (with appropriate management and supervision)
• When transferring personal information in connection with business succession

Security Measures

The Company takes appropriate security measures to prevent leakage, loss, or damage of collected personal information and business data. We also exercise necessary supervision to ensure appropriate management by service providers.

Requests for Disclosure, Correction, or Deletion

When individuals request disclosure, correction, addition, deletion, suspension of use, or suspension of third-party provision of their personal information, we will promptly respond within a reasonable scope after verifying identity. Please contact the inquiry desk below for requests.

About Cookies

Our website may use cookies for the purpose of understanding usage conditions and improving services. You can refuse cookies through browser settings, but some services may not function properly.

Revision of This Policy

The Company may revise this Privacy Policy in response to changes in laws, business activities, or other necessities. The revised policy takes effect upon publication on our website.

Contact for Inquiries

For inquiries regarding the handling of personal information, please contact us below: